Refund policy

Return & Exchange Policy

At Delene’s Designs, each item is created and fulfilled with care. Due to the custom and made-to-order nature of many of our products, we do not accept returns or exchanges.

However, customer satisfaction is very important to us. If you experience an issue with your order, please contact us directly and we will be happy to review the situation.

If an issue is verified — such as receiving a damaged, defective, or incorrect item — we may offer a replacement or store credit at our discretion.

Please contact us within 7 days of delivery regarding any order concerns and include:

• Your order number

• A description of the issue

• Clear photos if applicable

We appreciate your understanding and support of our small business.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.